Privacy Policy Statement
Our commitment to your privacy and protection of personal information
Introduction to Our Privacy Practices
Velomiraxa recognizes the importance of safeguarding your personal details. Our processes comply with applicable Canadian law and prioritize data protection for all users on our automated trading platform.
This policy outlines how we collect, use, share, and secure your information when you access our website or services. We value transparency and are committed to respecting your privacy at every step.
Data Collection Details
We collect information you provide directly and data gathered from usage patterns, cookies, and analytics tools to improve our offerings.
Personal Data You Provide
- • Contact details such as email address and name
- • Account registration information provided by the user
- • User support or technical inquiries submitted via forms
- • Feedback or survey responses provided voluntarily
- • Subscription to signals, alerts, or newsletters
Automatically Collected Data
- • Site usage logs and analytics from interactions
- • Technical information about device and browser
- • IP address to determine approximate location
- • Cookies for session management and preferences
- • Referral or traffic source tracking data
How We Use Your Information
Collected data is used to provide, improve, personalize, and secure our trading recommendation platform and related services.
- • Delivering requested alerts and updates
- • Responding to user-initiated inquiries
- • Improving user experience based on analytics
- • Managing user accounts and authentication
- • Detecting misuse or unauthorized access
- • Conducting audience research for product development
- • Fulfilling legal obligations in Canada
Data Safeguards: Your privacy is a priority. Velomiraxa implements technical and organizational measures to ensure the security of your information.
How Data Is Shared
Your information is not sold or shared except as needed to facilitate service delivery, comply with laws, or protect user interests.
Third-Party Providers
We use reputable vendors for website hosting and analytics. All providers are required to maintain data confidentiality and security.
Legal Requirements
Data may be disclosed if required by law or to respond to valid government requests.
Anonymous Analytics
We may share aggregate usage data without identifying individuals.
Your Privacy Rights
You have the right to access, correct, or request removal of your information. Please contact us for any data inquiries or requests.
- • Obtain a copy of personal information held
- • Request corrections to inaccurate data
- • Ask for removal of your data
- • Request data transfer in digital form
- • Object to specific types of processing
- • Restrict processing under certain conditions
Contact us through the details below to exercise your rights. We respond to requests within required legal timeframes.
How We Protect Your Data
We monitor and update safeguards to reduce unauthorized access risks and keep your information safe at all times.
Technical Security Measures
- • Encrypted data transmissions between servers
- • Secure storage for personal information
- • Regular vulnerability assessments conducted
- • System access controls for staff only
Organizational Security
- • Staff receive privacy and security training
- • Internal policies for incident response
- • Routine audits of privacy compliance
- • Vendor reviews for security standards
How Long Data Is Retained
We keep user data no longer than necessary to fulfill legal and operational requirements.
- • Kept for the active duration of account
- • Not applicable to our platform
- • Stored for ongoing support and history
- • Maintained per Canadian legal requirements
- • Retained until unsubscribed by user
Data may be kept longer if required by Canadian law or to resolve disputes.
International Transfers
Some vendors may store or process data outside Canada. We ensure safeguards as required by Canadian regulation.
- • Contractual privacy protections
- • Vendor compliance checks
- • Data minimization standards in effect
- • Auditing of cross-border handling
Cookies and Your Privacy
Cookies are used to enhance your experience. Settings and details are outlined in our Cookie Policy, available below.
Types of Cookies Used
- • Required for site operation and login security
- • Analyze site performance and errors
- • Remember user preferences and options
- • Enable enhanced features and services
Cookie preferences can be adjusted through your browser or via our Cookie Policy page.
Privacy Policy Updates
Any important changes to this policy will be communicated and available publicly with the revised date provided.
- • Posting on the website
- • Update in privacy section
- • Direct notification if needed
- • Clear revision date on top
Previous versions remain archived for your reference.
Contact Us About Privacy
If you have privacy questions or requests, our support team is available using the contacts below.
Velomiraxa
319 West Hastings Street, Suite 400, Vancouver, BC V6B 1K6 Canada
Phone: +1 (912) 911-4068
Email: content@velomiraxa.com
Last updated December 14, 2025
Effective from December 14, 2025